KIND MIND™ MASTERCLASS SERVICE AGREEMENT
KIND MIND, LLC dba Kaitlin Robinson’s Kind Mind Method®
Last Updated: March 29th, 2026 | www.kindmind.me
By purchasing and enrolling in the Kind Mind® Masterclass (the “Program”), you (“Participant”) agree to the following terms and conditions established by KIND MIND, LLC, a Delaware limited liability company doing business as Kaitlin Robinson’s Kind Mind Method® (“Company,” “we,” “us,” or “our”), founded and operated by Kaitlin Kaplan (professionally known as Kaitlin Robinson), licensed marriage and family therapist and certified clinical hypnotherapist in the State of California.
Please read this Agreement carefully before completing your purchase. By checking the box at checkout and completing payment, you confirm that you have read, understood, and agreed to all terms herein.
1. PROGRAM OVERVIEW
The Program includes access to digital workshops, guided meditations, and educational tools designed to support self-awareness, nervous system regulation, and personal development. Program access is granted for twelve (12) months from the date of purchase and is delivered via the Kajabi platform. The Company reserves the right to update, modify, or change Program content, features, or bonuses at any time without entitling Participants to refunds, credits, or cancellations.
2. NOT A SUBSTITUTE FOR THERAPY OR MEDICAL CARE
This Program is not psychotherapy, medical care, or mental health treatment of any kind. While Kaitlin Kaplan is a licensed marriage and family therapist and certified clinical hypnotherapist in the State of California, the Company operates solely as an educational and personal development platform. Enrollment in this Program does not create a therapist–client, provider–patient, or any other professional relationship between you and Kaitlin Kaplan or the Company.
No diagnosis, individualized treatment, or crisis support is provided through this Program. If you are in crisis or experiencing acute mental health symptoms, please seek support from a licensed healthcare provider or call emergency services immediately.
3. ELIGIBILITY, AGE, AND PAYMENT AUTHORIZATION
You must be at least 18 years of age to enroll in this Program. If you are under 18, you must have the express legal and financial consent of a parent or legal guardian to participate and to use their payment method.
By completing your purchase, you affirm that:
• You are 18 years of age or older; OR
• You are under 18 and have received the legal and financial consent of a parent or legal guardian to access this Program and complete the purchase using their payment method.
The Company reserves the right to deny access or terminate accounts without refund if this eligibility requirement has not been met.
4. ASSUMPTION OF RISK
You understand that engaging with Program content — including but not limited to somatic exercises, guided hypnotherapy, EMDR-informed practices, breathwork, nervous system work, and other self-exploratory content — involves personal self-exploration and may bring up emotional, physical, or psychological responses.
By enrolling, you voluntarily and knowingly assume all risk associated with your participation. You represent that you have independently assessed your own capacity and readiness to engage with such content, and you agree to seek appropriate licensed professional support if needed. The Company, Kaitlin Kaplan individually, and all associated parties are not responsible for any emotional, physical, or psychological responses that arise during or after your participation.
5. COMMUNITY GUIDELINES
If the Program includes community features such as office hours, comment threads, or group sessions, you agree to engage respectfully and maintain emotional safety for all participants. Harassment, hate speech, self-promotion, or abusive behavior of any kind may result in immediate removal from the Program without refund.
6. REFUND AND CANCELLATION POLICY
Refund and cancellation terms for the Kind Mind® Masterclass are governed by the Kind Mind Refund and Cancellation Policy, available at www.kindmind.me/refund-policy and incorporated herein by reference. Please review that policy carefully before completing your purchase.
For ease of reference: the Masterclass carries a 14-day refund window from date of purchase. All purchases are final after 14 days regardless of whether you have accessed any content. No early cancellations, pauses, billing freezes, or purchase transfers are available under any payment structure. In the event of any conflict between this summary and the full Refund and Cancellation Policy, the full policy governs.
7. ACCESS AND PLATFORM LIMITATIONS
Program content is hosted on Kajabi and may be temporarily interrupted for routine maintenance, technical updates, or platform changes. You are responsible for maintaining your login credentials and for accessing content via a desktop browser if mobile access is disrupted. No refunds will be issued for temporary outages or user-side technical issues.
8. INTELLECTUAL PROPERTY
All Program materials — including lessons, guided meditations, audio recordings, worksheets, branding, frameworks, and written content — are the exclusive intellectual property of KIND MIND, LLC and Kaitlin Kaplan. Proprietary terminology including Kind Mind Method®, Deep Rewiring™, and Soul Print™ are trademarks of KIND MIND, LLC.
You may not reproduce, share, distribute, sublicense, or sell any part of the Program or its materials without express prior written permission from the Company. Unauthorized use may result in immediate termination of access without refund and may subject you to legal action.
9. TRADEMARKS AND BRAND NAMES
"Kaitlin Robinson’s Kind Mind Method®," "Kind Mind Method®," "Kind Mind™," and all associated names, logos, taglines, and variations (collectively, the “Marks”) are the proprietary trademarks of KIND MIND, LLC. You agree not to use, reproduce, or represent these Marks in any way that implies affiliation, endorsement, or ownership without prior written consent from the Company.
10. NO GUARANTEES
Individual results vary. No specific outcomes are guaranteed. Personal transformation is a nonlinear process that depends on your own participation, readiness, and circumstances. Any testimonials or endorsements featured in Program content reflect personal experiences only and are not guarantees of specific results.
Use of the Kind Mind Method® tools and materials is voluntary and at your sole discretion and risk. You are solely responsible for your life choices, progress, and outcomes. By enrolling, you affirm that you are in appropriate physical and mental condition to participate.
11. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KIND MIND, LLC, AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AFFILIATES, AND SUCCESSORS — INCLUDING KAITLIN KAPLAN INDIVIDUALLY (ALSO KNOWN AS AND PROFESSIONALLY OPERATING AS KAITLIN ROBINSON), AND HER SPOUSE, FAMILY MEMBERS, HEIRS, ESTATE, AND LEGAL REPRESENTATIVES — SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ENROLLMENT IN OR USE OF THE PROGRAM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF ANY OF THE ABOVE-NAMED PARTIES TO YOU EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE PROGRAM IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless KIND MIND, LLC, and its members, managers, officers, employees, agents, contractors, licensors, affiliates, and successors — including Kaitlin Kaplan individually (also known as and professionally operating as Kaitlin Robinson), and her spouse, Neil Kaplan, family members, heirs, estate, and legal representatives — from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your enrollment in or use of the Program; (b) your violation of this Agreement; (c) your violation of any applicable law, regulation, or third-party right; or (d) any misrepresentation made by you.
13. CLASS ACTION WAIVER
To the fullest extent permitted by applicable law, you agree that any claim or dispute arising out of or related to this Program or Agreement shall be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You expressly waive any right to bring or participate in any class action lawsuit, class-wide arbitration, or any other consolidated or representative proceeding.
14. GOVERNING LAW AND JURISDICTION
This Agreement is entered into by a Delaware limited liability company operating in the State of California. Accordingly:
• Matters relating to the formation, structure, and governance of KIND MIND, LLC as a corporate entity shall be governed by the laws of the State of Delaware.
• Matters relating to the performance of this Agreement, consumer rights, and any dispute arising from Participant’s use of the Program shall be governed by the laws of the State of California, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising under or related to this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Santa Barbara County, California. By enrolling in the Program, you hereby consent to personal jurisdiction in such courts and waive any objection to venue. [ATTORNEY: Please confirm this dual-state clause and preferred dispute resolution mechanism — litigation vs. arbitration.]
15. TAXES
Sales tax or VAT may apply depending on your state or country of residence. You are solely responsible for any applicable taxes arising from your purchase of the Program.
16. SEVERABILITY
If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
17. NO WAIVER
Failure by the Company or any of the above-named parties to enforce any provision of this Agreement on any occasion shall not constitute a waiver of that provision or any other. All rights and remedies are cumulative and not exclusive of any other rights or remedies provided by law.
18. ENTIRE AGREEMENT
This Agreement, together with the Kind Mind Disclaimer and Limitation of Liability posted at www.kindmind.me, constitutes the entire agreement between you and the Company with respect to the Program and supersedes all prior or contemporaneous understandings, representations, or agreements, whether written or oral.
19. ACCEPTANCE
By checking the box at checkout and completing your purchase, you confirm that you have read, understood, and agreed to this Service Agreement in full, including all eligibility requirements, payment terms, refund policy, and legal disclosures.
You further acknowledge that enrollment constitutes a binding purchase agreement for the full Program term (12 months), whether paid in full or by payment plan, and that no early cancellations, pauses, or partial refunds are permitted.