Frequently Asked Questions

What is the Kind Mind Method™

The Kind Mind Method™ is a clinically informed framework created by licensed therapist and clinical hypnotherapist Kaitlin Robinson, LMFT. It combines therapeutic education, self-reflection, practical tools, and Deep Rewiring™ to help you understand the patterns shaping how you think, feel, and relate to yourself.

The Method follows three phases: Educate, Enlighten, and Evolve. First, you learn what may be happening and why. Then you begin recognizing those patterns in your own life. Finally, you practice new ways of thinking, responding, and relating to yourself.

The goal isn't to become a different person. It's to build a kinder, more secure relationship with the person you already are.

How Does the Kind Mind Method™ Work?

Knowing why you do something can be incredibly powerful. But if you've ever understood a pattern perfectly and then watched yourself do the exact same thing again, you already know that insight doesn't always create change on its own.

That's why Kind Mind works on more than one level. You'll learn about the beliefs, protective patterns, and emotional responses you've developed over time, while also using reflection, behavioral tools, and Deep Rewiring™ to explore what may be operating beneath your conscious awareness.

Over time, the practice is about creating a little more space between what you've always done and what you choose to do now. You may catch an old thought sooner, recognize when you're people-pleasing, speak to yourself differently after making a mistake, or pause before abandoning your own needs to keep someone else happy.

Those small shifts matter. They're how a different relationship with yourself begins.

What Is Deep Rewiring™?

Deep Rewiring™ is the experiential part of the Kind Mind Method™. Think of it as an archaeological dig into the subconscious, where we get curious about the beliefs, memories, emotional patterns, and protective strategies that may be influencing you without you even realizing it.

Using clinical hypnosis, guided imagery, visualization, and therapeutic techniques, Deep Rewiring™ helps guide you into the deeply relaxed state often associated with theta brainwave activity. In this quieter, more inwardly focused state, we can explore what's beneath the surface, trace old beliefs and patterns back to their roots, and begin imagining and experiencing something different.

Some Deep Rewirings™ may bring you back to a younger version of yourself. Others might invite you to meet a protective part, revisit an old story, work with a specific emotion, or visualize yourself responding differently to something that has historically felt difficult.

You remain awake, aware, and in control throughout the entire experience. There's nothing you need to force, perform, or “get right.” Your only job is to get curious about what comes up.

Can I Download the Deep Rewirings™?

Deep Rewirings™ are available to stream through your Kind Mind account during your program's access period and aren't available as standalone audio downloads.

This allows us to keep the Deep Rewirings™ connected to the lessons and experiences they were created to support while protecting Kind Mind's proprietary content.

You can listen as often as you'd like while you have access to the workshop or Masterclass in which the Deep Rewiring™ is included.

Why Isn't Understanding My Patterns Enough to Change Them?

Sometimes it is. And sometimes you can understand exactly where a pattern came from, explain it beautifully, connect every childhood dot, and still find yourself doing it on Tuesday.

That's because many of our responses become automatic over time. You don't necessarily stop to consciously decide, Today I'll people-please, catastrophize, or treat myself like garbage. The response can happen before you've had much opportunity to think about it.

Kind Mind uses insight as a starting point, not the finish line. The work is also about noticing the pattern while it's happening and practicing another way of responding. With repetition, those different responses can become more familiar and accessible.

Do I Have to Believe in Hypnosis, Manifestation, or Anything “Woo” for This to Work?

Nope.

Kind Mind leaves room for both psychology and a little mystery. You can love neuroscience, pull an oracle card, do both, or want absolutely nothing to do with either.

You don't need a particular belief system to participate. Curiosity is enough. Take what resonates, stay curious about what doesn't, and let your own experience tell you what's useful.

How Will I Know If the Work Is Helping?

Probably not because you'll wake up one morning completely healed with woodland creatures helping you get dressed. Change is often quieter than that.

You might notice that you catch your inner critic before spiraling with it. You say no without writing a six-paragraph apology afterward. Rejection still hurts, but it doesn't become evidence that you're unlovable. You recognize an old pattern while it's happening instead of three days later in the shower.

Some shifts may feel significant. Others may be so subtle that you don't recognize them until you realize you're handling something differently than you would have six months ago.

The goal isn't perfection or permanent positivity. It's greater awareness, flexibility, self-trust, and the ability to come back to yourself when life inevitably knocks you sideways.

How long does the Kind Mind Masterclass take?

The Masterclass isn't designed to be rushed through or “finished” as quickly as possible. Each workshop is self-paced, with lessons that build on one another. We recommend moving through about one lesson a day so you have time to absorb what you're learning, reflect, and actually practice it in your life.

Most workshops can be completed in about 3 to 6 weeks, depending on the workshop and your pace. You can revisit lessons and Deep Rewirings™ throughout your 12 months of Masterclass access whenever you need them.

Think of the Masterclass less like a course you're trying to complete and more like a library you return to as different parts of your life need your attention.

Where should I begin?

Start with the Kind Mind™ workshop.

Kind Mind lays the foundation for everything that follows by helping you understand the beliefs, patterns, inner narratives, and protective strategies shaping the way you relate to yourself. From there, you can follow what feels most relevant to your life. You may be ready to explore your relationship with your body in Kind Body™, your relationships and attachment patterns in Kind Heart™, or heartbreak and rebuilding after a relationship in Breaking Up to Waking Up™.

You don't have to do everything at once. Start at the foundation, then follow what needs you.

What if I only want to focus on one workshop?

You absolutely can. Kind Mind™, Kind Body™, Kind Heart™, and Breaking Up to Waking Up™ are available individually if there's one particular area you'd like to focus on.

We recommend beginning with Kind Mind™, even if your primary focus is your body or your relationships, because it introduces the foundational concepts you'll encounter throughout the Kind Mind Method™.

Still feeling stuck? You can take our 2 minute quiz here.

Do I Have to Complete the Workshops in Order?

Not necessarily. We recommend starting with Kind Mind™ because it provides the foundation for the rest of the Method. After that, you can move into the workshop that feels most relevant to what you're navigating in your life. Within each individual workshop, however, we recommend following the lessons in order. They're intentionally designed to build on one another.

How Long Will I Have Access?

Masterclass members receive 12 months of access to the complete Masterclass experience, including all four workshops, the Deep Rewiring™ Listening Library, Emergency Toolbox, community, Office Hours, and new resources released during their membership.

If you purchase an individual workshop, access is limited to that workshop's access period: Kind Mind™, Kind Body™, and Kind Heart™: 90 days Breaking Up to Waking Up™: 180 days

Your access period begins when you purchase.

Can I Upgrade an Individual Workshop to the Masterclass?

Yes. If you purchase an individual workshop and decide you want the full Masterclass experience, you can apply 100% of your workshop purchase price toward the Masterclass within five days of purchase. You'll receive a custom upgrade link for the remaining balance. After the five-day upgrade window, your individual workshop purchase can no longer be applied as a credit toward the Masterclass.

Do You Offer a Free Trial?

We don't currently offer a free trial of the Kind Mind™ Masterclass or individual workshops. If you'd like to experience the Kind Mind Method™ before purchasing, you can start with our free Kind Mind Starter Kit, which includes three introductory lessons and a Deep Rewiring™ so you can get a feel for the work before deciding whether you'd like to go deeper.

Will New Content Be Added to the Masterclass?

Yes. The Masterclass is designed to evolve along with the Kind Mind Method™. During your 12 months of access, you'll receive new Deep Rewirings™, micro workshops, challenges, and other resources as they're released. New material is included as part of your active Masterclass access at no additional cost.

What Happens When My Access Ends?

When your access period ends, you'll no longer be able to access the workshop or Masterclass content associated with your purchase. Your access period depends on what you've purchased:

• Kind Mind™, Kind Body™, and Kind Heart™: 90 days
• Breaking Up to Waking Up™: 6 months
• Kind Mind™ Masterclass: 12 months

For Masterclass members, this also means your access to the Deep Rewiring™ Listening Library, Community, Office Hours, and other Masterclass-exclusive content will end when your 12-month access period ends.

Access does not convert to lifetime access after your purchase period ends, so we encourage you to make use of your program throughout your access window.

If you'd like to continue your work with Kind Mind after your access ends, any available options to re-enroll or continue will be based on the programs and pricing offered at that time.

Is Kaitlin Available to Answer My Questions Personally?

Yes. Masterclass members have several ways to connect with Kaitlin throughout their membership.

You can submit questions for Kaitlin's monthly Office Hours, ask questions and connect inside the private Kind Mind Community, or use the Ask Me form on the website.

Kaitlin also shares regularly on social media and responds personally when she's able, but Office Hours and the community are the best places for Masterclass questions and support.

May I Share My Log-In Credentials?

We love that you want to share Kind Mind with someone you care about, but each purchase is licensed for individual use only. Your account and log-in credentials may not be shared with another person or used to give someone else access to Kind Mind workshops, Deep Rewirings™, or other member-only content.

Kind Mind Method™ materials, including written lessons, audio, video, exercises, worksheets, and other proprietary content, may not be copied, reproduced, distributed, taught, or used with clients or others without written permission.

Sharing your account or proprietary materials is a violation of our Terms of Use and may result in suspension or termination of access. For all the legal fine print, please see our Terms of Use.

What form of payment do you accept?

Payments are securely processed through Kajabi. We accept major credit and debit cards, including American Express, Mastercard, and Visa. Additional payment options, such as Apple Pay or Google Pay, may be available at checkout depending on your device and location.

If you select the monthly payment plan for the Kind Mind™ Masterclass, you'll need a payment method that supports recurring charges. The monthly option consists of 12 scheduled monthly payments and is subject to our 14-day refund window and 12-month commitment.

All prices are listed and charged in USD. If you're purchasing outside the United States, your bank or payment provider may apply currency conversion rates or additional fees.

Will I Be Charged Tax?

Depending on your location, applicable sales tax, VAT, GST, or other taxes may be calculated at checkout based on current tax requirements. Any applicable tax will be displayed before you complete your purchase.

What Is Your Refund Policy?

We want you to have a little time to make sure Kind Mind feels like the right fit.

• Individual Workshops: Refunds may be requested within 5 days of purchase. After 5 days, all sales are final.

• Masterclass: Both pay-in-full and monthly-plan purchases include a 14-day refund window from the date of initial purchase. After 14 days, pay-in-full purchases are final and monthly participants remain responsible for the full 12-month payment commitment.

Refunds, credits, or extensions aren't provided for periods in which you don't access or use your workshop or Masterclass, and purchases can't be transferred to another person. Please review our Refund Policy.

Can I Pause My Payments or Change My Billing Schedule?

The Masterclass monthly payment option is a 12-month commitment consisting of 12 scheduled monthly payments. We don't offer payment pauses, skipped payments, or custom billing schedules. If a scheduled payment fails, Kajabi may retry the payment and your Masterclass access may be temporarily suspended while the account is past due. A failed payment or interruption of access doesn't cancel the remaining payment obligation under your 12-month commitment. If you're having trouble with a payment, please update your payment information as soon as possible or contact us at support@kindmind.me for help.

Can I Extend My Workshop or Masterclass Access?

Access periods are established at the time of purchase and can't be extended.

Kind Mind™, Kind Body™, and Kind Heart™: 90 days Breaking Up to Waking Up™: 6 months Kind Mind™ Masterclass: 12 months

What Do I Do If My Payment Plan Was Canceled?

If your Masterclass monthly payment plan was canceled because of unsuccessful payment attempts, please contact us at support@kindmind.me as soon as possible.

We'll help determine whether your payment plan and access can be reinstated for the remainder of your original 12-month term. A failed payment, cancellation of the automated payment plan, or loss of access doesn't cancel the remaining payment obligation under your 12-month commitment.

Previous promotional pricing, coupons, or discounts may not be available when a canceled payment plan is reinstated.

How Do I update my payment method?

You can update your payment information directly from your Kind Mind™ account:

• Log in to your account.
• Click the User menu in the top-right corner.
• Select Settings.
• Click Billing.
• Under Manage Card Payments, locate the card connected to your Masterclass payment plan.
• Click Edit, enter your updated card information, and select Update Card.
• If you would like to use a different saved card for your Masterclass payment plan, locate the payment plan under Billing, click the ⋯ menu, and select Change payment method. You can then choose another saved card or add a new one.
• Future scheduled payments will be charged to the updated payment method. ** If you're updating your payment method because a payment has already failed, we recommend doing so as soon as possible to help prevent an interruption in your Masterclass access.**

My Payment Isn't Going Through. What Should I Do?

Don't panic. Most payment issues can be resolved pretty quickly. First, double-check your card number, expiration date, CVV, billing postal code, and available funds or credit. If everything looks correct but the payment is still being declined, contact your bank or card issuer to make sure they aren't blocking the transaction. You can also try another available payment method.

If you're already enrolled in the Masterclass and a scheduled payment has failed, update your payment information under User Menu → Settings → Billing as soon as possible to help prevent an interruption in access.

Still stuck? Contact us at support@kindmind.me with a screenshot of the error message, the email address associated with your account, and the approximate date and time of the attempted payment. Please never email us your full card number, CVV/CVC, or other sensitive payment information.

My Discount Code Isn't Working. What Should I Do?

First, double-check the code and make sure you've clicked Apply before completing your purchase. The discounted price should appear in your total before you enroll.

Some discount codes are limited to specific workshops, the Masterclass, promotional periods, or other eligibility requirements, so a code may not apply to every purchase.

Discount codes can't be applied retroactively after a purchase has been completed. If you believe you have a valid code and it isn't working, please contact us at support@kindmind.me before completing your purchase so we can help.

Unless otherwise stated, discount codes can't be combined or reused.

I Just Purchased. When Will I Get Access?

Access to your workshop or Masterclass should be available shortly after your purchase is completed.

You'll receive an email at the address you used during checkout with information about accessing your Kind Mind account. If you already have an account, your new purchase should appear in your Library when you log in.

If you don't see your purchase, first make sure you're logged in with the same email address you used at checkout and check your spam or promotions folder for your confirmation email. Still don't see it? Contact us at support@kindmind.me and include the email address you used to make your purchase.

How can I join the Kind Mind community?

The private Kind Mind Community is exclusively available to active Masterclass members. Once you join the Masterclass, you'll be able to access the community directly through your Kind Mind account and the Kajabi app.

The community is a place to connect with other members, share reflections, ask questions, and find support as you move through the workshops and Deep Rewirings™.

Community access is included for the duration of your 12-month Masterclass access. Individual workshop purchases do not include access to the community.

If you would like to sign up for the Masterclass and join our growing community, you can do so here.

I Think I Lost Access to the Community. What Should I Do?

If you can no longer access the Kind Mind Community, first make sure you're logged into the same account and email address associated with your Masterclass purchase.

Community access is available to active Masterclass members, so access may also be interrupted if your Masterclass access has expired or your account is past due because of an unsuccessful payment. If your Masterclass is active and you still can't access the community, please contact us at support@kindmind.me and we'll help you figure out what's going on.

Can I Use An Alias In The Community?

Yes! We understand that you may prefer a little extra privacy when participating in conversations about personal or sensitive topics. Kajabi allows Community members to create a custom username, which will appear in place of your real name throughout the Kind Mind Community, including on your profile, posts, comments, @mentions, and member lists.

Your Kind Mind account will still need to contain the first and last name and email address associated with your Masterclass purchase so we can verify your membership. To create a custom username:

• Open the Kind Mind Community and click your profile icon in the top-right corner.
• Select Profile.
• Under Bio, look for the people icon and enter the username you'd like to use.
• Click Save. Your username must be unique within the Kind Mind Community.

Do I Need Wi-Fi to Access My Account?

Not always! You'll need an internet connection to access Kind Mind through your web browser and to initially load or download content in the Kajabi app.

If you're using the Kajabi mobile app, certain course content can be downloaded for offline access, which is perfect for traveling, sitting at the beach, or anywhere your Wi-Fi decides to abandon you. Some features, including the Kind Mind Community and other interactive features, will still require an internet connection.

For the smoothest experience, we recommend keeping your browser and Kajabi app up to date.

Can I Access Kind Mind From My Phone or Tablet?

Absolutely! Kind Mind was designed to go where you go. You can access your workshops, lessons, journal prompts, and Deep Rewirings™ from your phone or tablet using the Kajabi mobile app, available for both iOS and Android.

Once you've downloaded the app, log in using the same email address associated with your Kind Mind account and your purchased programs should appear in your Library.

We recommend headphones for Deep Rewirings™ so you can settle in without distractions, whether you're at home, traveling, sitting in a park, or taking a quiet moment somewhere that feels good to you.

I Just Purchased. When Will I Get Access?

Access to your workshop or Masterclass should be available shortly after your purchase is completed.

You'll receive an email at the address you used during checkout with information about accessing your Kind Mind account. If you already have an account, your new purchase should appear in your Library when you log in.

If you don't see your purchase, first make sure you're logged in with the same email address you used at checkout and check your spam or promotions folder for your confirmation email.

Still don't see it? Contact us at support@kindmind.me and include the email address you used to make your purchase.

I'm Having Trouble Logging In. What Should I Do?

First, make sure you're signing in with the same email address you used when you purchased your workshop or Masterclass. If you've forgotten your password, use the Forgot Password option on the login screen to reset it.

Still having trouble? Try:

• Closing and reopening your browser or Kajabi app
• Making sure your internet connection is working
• Updating the Kajabi app to the latest version
• Trying another browser or device
• Clearing your browser's cache and cookies if you're having trouble logging in through the website

If you're able to log in but don't see a workshop or Masterclass you purchased, double-check that you're using the email address associated with that purchase.

Still stuck? Email us at support@kindmind.me with the email address associated with your account and a screenshot of any error message you're receiving. Please don't send us your password.

I'm Logged In, But I Don't See My Workshop or Masterclass. What Should I Do?

First, make sure you're logged in using the same email address you used when you made your purchase. If you have more than one email address, it's surprisingly easy to accidentally create or log into a different account.

If you're using the Kajabi app, try closing and reopening the app. You can also log in through your web browser to see whether your purchase appears there.

If your Masterclass account is past due because of an unsuccessful payment, your access may be temporarily interrupted until your account is brought current.

Still can't find something you purchased? Email us at support@kindmind.me with the email address associated with your purchase and we'll help you find it.

Is The Kind Mind Method™ A Substitute For Therapy?

No. The Kind Mind Method™ is an educational and self-development program designed to help you better understand yourself, explore emotional patterns, and build new ways of thinking, feeling, and responding.

While the Method was created by licensed therapist and clinical hypnotherapist Kaitlin Robinson and draws from therapeutic concepts and practices, participating in a Kind Mind workshop, the Masterclass, Community, Office Hours, or a Deep Rewiring™ does not establish a therapist-client relationship and is not a substitute for individualized mental health care.

If you're currently working with a therapist or other mental health professional, Kind Mind can be used alongside that support.

What If A Lesson Or Deep Rewiring™ Brings Up Something Difficult?

Sometimes this work can bring emotions, memories, or old patterns closer to the surface. If something feels overwhelming or brings up more than you expected, you don't need to push through it just because it's there.

Pause. Come back to your surroundings. Take care of your body. Give yourself time to process what came up. You can return to the lesson or Deep Rewiring™ when you feel ready.

If what comes up feels overwhelming, continues to significantly affect you, or feels bigger than something you want to navigate on your own, we encourage you to reach out to a licensed mental health professional for individualized support.

Kind Mind is here to support your self-exploration. It isn't meant to replace the care you may need outside of it.

I'm feeling BIG feels - What should I do?

First, step away from the coursework or Deep Rewiring™ and focus on what you need right now. Ground yourself in your surroundings, connect with someone you trust, or reach out to your therapist or another mental health professional if you have one.

If you're experiencing a mental health crisis, thinking about harming yourself or someone else, or don't feel able to keep yourself safe, please seek immediate support.

In the United States, you can call or text 988 to reach the Suicide & Crisis Lifeline. If you're in immediate danger, call 911 or go to your nearest emergency room.

If you're outside the United States, please contact your local emergency services or crisis resource.

Kind Mind is not a crisis service, and the Community, Office Hours, social media accounts, and support email are not monitored for emergencies.